Shell Energy Retail is to refund and compensate 11,275 UK prepayment customer accounts after they were overcharged. Refunds will be issued automatically to affected customers, Ofgem said in a statement today. Shell Energy will pay £400,000 to Ofgem's voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. Shell Energy's response Shell Energy said: 'We’re sincerely sorry that errors updating our prepayment meter rates resulted in some customers being overcharged for a period of time. Shell Energy said the issue happened between January 2019 and September 2022.

Source: Daily Mail August 25, 2022 08:57 UTC