Sometimes they hear recordings they find upsetting or possibly criminal. Two of the workers said they picked up what they believe was a sexual assault. When something like that happens, they may share the experience in the internal chat room as a way of relieving stress. Amazon says it has procedures in place for workers to follow when they hear something distressing, but two Romania-based employees said that after requesting guidance for such cases, they were told it wasn’t Amazon’s job to interfere.

Source: Los Angeles Times April 11, 2019 12:00 UTC