Lot Tan Judith Turner of Hamilton has been left stranded 10 times in the past three years by scheduled rides through MyCare Ohio and Aetna Better Health of Ohio. It is administered by the Ohio Department of Medicaid, which contracts with providers like Aetna Better Health of Ohio for services. Lot Tan Betty Summers of Milford missed a urology surgery after her ride from MyCare Ohio and Aetna Better Health of Ohio didn't show up. “That to me is degrading.”MyCare Ohio members can contact the Ohio Department of Medicaid with complaints at medicaid.ohio.gov/contac [gcc02.safelinks.protection.outlook.com] or 1-800-324-8680. Aetna Better Health of Ohio members can get immediate assistance by calling “Where’s My Ride” at 1-866-799-4405 (TTY: 711) or members can contact their Aetna care manager by calling Member Services at 1-855-364-0974.

Source: CNN September 20, 2022 13:04 UTC