Ticket brokers, many of which operate legitimately, buy up tickets and resell them, often at a profit. Ticket bots are currently legal in most jurisdictions, including across Canada, but ticket sellers, such as Ticketmaster, typically ban their use under their terms of service. "Every year we block about five billion bots trying to attack our Ticketmaster system," said Joe Berchtold, Live Nation's chief operating officer. Some jurisdictions, like New York state, have passed legislation outlawing ticket bots. Rafi Agalar, a ticket broker based in California who says he doesn't use bots, says brokers have to find every advantage.

Source: CBC News October 22, 2016 12:11 UTC