New research has revealed that ‘deskless’ workers – including those working in the UK’s retail sector – face regular operational issues, compounding doubts about business performance. Two-thirds (65%) of frontline workers say they observe operational issues monthly or more frequently, yet less than half (45%) see actions taken to address them within this timeframe. More than half (55%) of frontline workers say that the best ideas for improvement are derived from within their ranks rather than from leadership (19%). Concerningly, 13% of UK frontline workers feel they have never had any valuable training from their organisation. Our research shows how operational issues are regularly observed by workers on the frontline, but not always addressed.

Source: The Times October 26, 2023 14:02 UTC