Ottawa city councillors have acknowledged the communication campaign around a partnership with a private company that offers homeowners optional sewer and water line insurance was a disaster, and have taken steps to prevent it from happening again. In February, residents began receiving these information packages about an insurance-like service provided by a private company. A private company offers a warranty program to cover costs of repairs, but it is optional. Scott Moffatt, and senior city staff agreed the communications were a "failure." Shawn Menard to direct staff to review the launch of the program, especially the rules around the use of the city logo.

Source: CBC News May 17, 2021 18:41 UTC