Such after-sales services are harder to achieve with e-commerce vendors, especially where they do not have any physical presence in an accessible place. Add on to the fact that before the pandemic, many online vendors sold one type of product. But of course, there’s a reason why most small-scale e-commerce players do not carry multiple products. There are many other emerging problems that will need market-wide solutions, and probably cultural rules, in our e-commerce present. It’ll also be interesting to see whether we can find solutions to fraud in e-commerce, such as cases where vendors simply vanish once paid.

Source: The Star April 18, 2022 11:29 UTC