The airline collected two stars for its booking process, boarding, customer service, seat comfort and food and drink. With a 63 per cent customer score, the airline achieved three stars on value for money and two stars for the other factors. Another low-cost giant, easyJet, scored 67 per cent, receiving two stars for boarding, customer service, seat comfort and cabin environment. United Airlines and American Airlines, both based in the US, followed scoring 68 and 69 per cent respectively. The airline scored five stars for customer service and cabin environment, and was the only one to do so.

Source: Daily Mail February 27, 2026 06:41 UTC