However, there is a right and wrong way to deliver rejection or to inform someone of their failures. Real-World ExampleThe latest example to cross my desk concerns a managing director of editorial services at a rather large book publishing company. In this case, the managing director chose to violate both tips #1 and #2. The first violation came in a rejection letter/email the managing director sent back to a prospective author. I hope you see my challenge here.”How did our elitist managing director break tip #2?

Source: Forbes May 05, 2018 12:00 UTC