Dustin Scott didn’t mind a six-hour layover in Atlanta’s Hartsfield-Jackson airport. The 30-year-old was looking forward to using an airport lounge, courtesy of his Sapphire Reserve credit card. What he envisioned: a quiet space where he could relax and eat free before boarding his flight to Ukraine. What he found: A packed room with no available seats. Toilet paper on the bathroom floor.

Source: Wall Street Journal April 30, 2018 16:40 UTC