Before you respond impulsively to a difficult customer, pause and realise this isn’t about you. By remaining helpful and courteous throughout an encounter with a difficult customer, you flip the switch and show the customer that they matter. To learn how to handle difficult customers, here are a few pointers: 2. Empathise and apologise After listening to the customer’s complaint, show empathy by letting them know that you understand their position. Know when to walk away There are some difficult customers who just can’t be satisfied.

Source: Standard Digital April 15, 2020 13:18 UTC