All the way in Bacolod, I called Smart’s customer service (5:17 p.m.), and asked if I had lost my subscriptions and needed to re-enroll. On April 21, Smart’s computers still showed that I was registered to my original (pre-SIM-change) data services until May 1. So, while I needed to have re-registered on April 6, Smart’s computers showed otherwise. More importantly: how could Smart computers say one thing, the SMS from Smart say another, and Smart customer service reps say yet another? Smart would, except that their computers, their SMS messages, and their customer service reps all say different things.

Source: Manila Times May 10, 2017 16:41 UTC