Financial disincentives of about ₹58 lakh were imposed on telecom companies, including Idea and BSNL, for not complying with the benchmark to measure drop call rate. These penalties were imposed during the six-month period, from January 2018 to June 2018, Telecom Minister Manoj Sinha said in a written reply to the Rajya Sabha. Idea was fined a total of ₹10.5 lakh in the quarter ended March 2018 while the penalty on BSNL, Tata and Telenor stood at ₹3 lakh, ₹22.5 lakh and ₹6 lakh, respectively. For the quarter ended June 2018, a fine of ₹12 lakh was imposed on Idea and ₹4 lakh on BSNL. Also, to get direct feedback from subscribers, DoT has launched an interactive voice response system wherein about 2.15 crore subscribers had been individually contacted since December 2016 of which 30.1 lakh subscribers had participated in the survey.

Source: The Hindu January 04, 2019 16:28 UTC