Sometime in the near future, the majority of mortgage applications in Canada will be completed online or with a chatbot, mortgage expert Rob McLister predicts. "Most people someday will not need a human touch to get a mortgage. "Time and time again, [people say] 'Look, this is a big purchase, I need to talk to somebody. Even with new technologies disrupting mortgage lending, some experts say Canadian consumers will still want a human touch when they apply for home loans. Last July, HSBC Canada launched a dedicated mortgage centre, which includes 15 non-commissioned mortgage specialists, each with at least 10 years of experience.

Source: CBC News February 10, 2019 21:45 UTC