When it comes to HM Revenue & Customs, it's safe to say that many business owners and accountants have become well-acquainted with chaos. This week, Angharad Carrick, Tanya Jefferies, Lee Boyce and Georgie Frost reveal what's been going on - and whether customer service has become worse. The process eventually saw him force a string of banks, finance firms and institutions pay compensation for unacceptable errors and delay. His torrid experience led him to produce a three-part series and we talk about why companies must get the bereavement service right. We saw the 14th rate rise on the bounce from the Bank of England this week.

Source: Daily Mail August 05, 2023 03:26 UTC