Peter Robinson, the Northern Ireland First Minister, and his deputy, Martin McGuinness, with the Enterprise Minister Arlene Foster and Philip Cassidy, senior vice-president of Concentrix, in April 2014 Kelvin Boyes/PAA whistleblower at a company used by the government to cut tax credits has claimed that staff are regularly dealing with suicidal callers who threaten to kill themselves. The member of staff said that most of his colleagues at Concentrix were not even trained to deal with such calls and were told to “have a smoke, you’ll be fine” after taking the suicidal messages in the Belfast call centre. The 600 employees were shouted at every day by suicidal customers, he said, and would try to keep the person on the phone while a manager would call the police to…

Source: The Times September 26, 2016 10:52 UTC