Pester declined to predict when the problems, which have been affecting customers for 10 days, would be fixed. Pester insisted that 95% of customers were now able to log in to the bank’s mobile app and website without problems. TSB has marketed itself in large part on its ability to provide better customer service than larger high street lending rivals. “We apologise profusely for the issues we’ve caused our customers,” Pester said, adding that it had been a “terrible decision” to go ahead with the switch to a new IT platform. But he said that TSB was needed to challenge the so-called Big Five high street banks and provide greater competition.

Source: The Guardian May 02, 2018 12:28 UTC