Kiat-anan said the survey was designed to accurately reflect the subscribers’ opinions by dividing the target areas into 13 zones as per NHSO service areas. Kiat-anan said it was understandable that service providers would have a lower satisfaction rate than subscribers, because of the fatigue involved with dealing with so many patients. However, he pointed out that the service providers’ increase in satisfaction this year was a good sign. He suggested that the NHSO set up working guidelines and cooperate with others to lessen obstacles and burdens on the system and its users. This included informing the public about their rights and the steps required to obtain UC services.

Source: The Nation Bangkok October 08, 2017 03:22 UTC