Washington CNN —With less than a month before federal student loan payments restart after the years-long pandemic pause, many borrowers are having a hard time connecting with their loan servicer. But it’s only her best guess, because her payment amount is not available when she logs in to her loan servicer, EdFinancial Services. Like before the Covid-19 pandemic, borrowers will make their payments to student loan servicers that are hired by the Department of Education. But it’s been more than three years since most federal student loan borrowers have been required to make a payment. On hold for hours“I have hit the three-hour mark,” said Marlee Lane, as she was on hold Wednesday with her student loan servicer EdFinancial for the fourth time in two days.

Source: CNN September 08, 2023 15:03 UTC