Oracle acquired a player in the market -- TOA Software -- in July 2014 for $550 million, according to Architect Partners. TOA had raised $120 million, had 500 employees, and managed "over 120 million service events," according to Oracle. We see a much bigger opportunity to expand beyond field service to customer service more broadly, offering solutions to empower our customers to retain and create better experiences for their customers. We're organized functionally -- with sales and marketing, product development, and customer service. Because of our great software and excellent customer service, we have a strong recurring revenue base."

Source: Forbes August 17, 2018 20:26 UTC