Starbucks's executive chairman, Howard Schultz, said he was “embarrassed” and “ashamed” of how the employee handled the incident. That's not who Starbucks is. “I’m deeply saddened by what I have seen, and all too aware of the ripple effect.”But the Philadelphia incident raises questions about how deeply Schultz's sensitivity on racial discrimination seeped into the company. Even companies headquartered in deeply blue Seattle with tuition assistance programs and headed with leaders who speak out against entry bans from Muslim countries are capable of harboring racism. Schultz said the training is just a start in Starbucks's effort to deal with potential racism within the company.

Source: Washington Post April 18, 2018 16:41 UTC