The ride sharing companies like Uber and Pathao mainly try to retain their customers through promotional offers. He said the ridesharing companies needed to know their customers better for retaining them under the current competitive situation. In the presentation, he also pointed out that informal communication between drivers and passengers was a key reason for revenue loss of the ride sharing companies. “Our goal in ride sharing business should be high occupancy rather than high frequency. Tonmoy Kar, Uber Bangladesh’s Lead of Expansion said the security of the users was one of the key priorities for the ride-sharing companies.

Source: Dhaka Tribune February 18, 2020 18:22 UTC