A Southwest Airlines passenger claimed Thursday that a gate agent denied early boarding for two special-needs athletes last month and then proceeded to mock them while they were waiting in line. The alleged encounter took place Feb. 22, according to a tweet shared by the passenger. Southwest told Fox News on Thursday night it was “disheartened” to hear the claims and vowed to investigate. “We had checked in with the desk to receive our disability boarding pass prior to lining up,” the tweet read. “This is uncalled for in so many ways and my special needs athletes deserve justice for these actions.”The passenger said Southwest offered a free drink coupon for the incident – but the passenger wrote that the athletes deserved more.

Source: Fox News March 08, 2019 01:41 UTC