A traveler checks her baggage at the Southwest Airlines terminal at LAX airport in Los Angeles, California, U.S., January 24, 2017. REUTERS/Lucy Nicholson Reuters(Reuters) - Southwest Airlines Co, the biggest user of Boeing Co's 737 MAX jets that were grounded worldwide following two fatal crashes, dropped two places from the top in terms of passenger satisfaction in 2019, a survey by the American Customer Satisfaction Index (ACSI) showed. "Recent deadly crashes of the Boeing 737 Max (for Ethiopian Airlines and Air Lion) have left Southwest particularly vulnerable to safety concerns," ACSI said in a report. American has grounded its 24 737 MAX jetliners until Aug. 19, leading to about 115 daily cancellations during the peak summer travel season. Delta Air Lines Inc gained 1 point to get a score of 75 and maintained its rank at the fourth spot.

Source: Ethiopian News April 30, 2019 09:56 UTC