South African Airways (SAA) is clarifying its refund request system for travel advisors both in Canada and the U.S. ahead of the holiday season. Starting now, SAA is asking advisors to forward any refund requests for either full or partially used tickets issued in the U.S. to one of two email addresses—InsideSales@flysaa.com or FLLRefunds@flysaa.com. There’s no need for advisors to resend requests if they have already submitted them, SAA said. The resumption marked the start of a new era for South Africa Airways—the carrier had been dealing with financial trouble since before the pandemic. In September 2019, it entered a formal business rescue process, which it came out of at the end of April 2021 as a changed company, with the South African government agreeing to sell its majority stake to investors in June.

Source: The North Africa Journal December 21, 2021 19:39 UTC