Restaurant operators complain that third-party delivery providers like Seamless, DoorDash and Uber Eats are prohibitively expensive. So restaurants are coming up with alternatives to help complement the big players, like perks for customers who order directly and DIY delivery services. Many restaurants are finding themselves tied to delivery services they hate, without a clear path out. In Denver, New York City, Los Angeles and elsewhere, officials voted to enact a pandemic-related emergency 15% cap on third-party delivery fees. "Before the pandemic consumers were very much willing to pay the high delivery fees and service fees for convenience," said Wilson.

Source: The Nation November 27, 2020 20:48 UTC