Compiled by BENJAMIN LEE, C. ARUNO and R. ARAVINTHANEASY-TO-RETURN policies on China’s e-commerce platforms have led to some consumers exploiting the system by sending back used items, China Press reported. In a recent complaint, a trader from Zhejiang said a buyer claimed that a down-filled jacket she purchased for 633 yuan (RM367) was second-hand and requested a return. Upon receiving the returned jacket, the trader found oil stains on it. Suspecting that the jacket had been worn, the trader vented his frustration online. Su later admitted that she had worn the jacket once in Harbin, from the airport to the hotel.

Source: The Star January 05, 2026 01:21 UTC