Even in lockdown, when the cafe was closed, they got a "lingering smell of burnt butter". The council told Toastie Picton of the complaints and noted its team was "very receptive and keen to correct the issues". Toastie Picton manager Taylor Hamilton said the business reached out to extraction unit providers after realising it did not have the facilities to keep up with the "unexpected" demand for toasties, causing a "toastie smell" to develop. Emails showed the council had checked out Toastie Picton's new extraction unit and would keep its ear (and nose) to the ground once the unit was installed. A council spokesman said the council was asked to look at Toastie Picton's operations after some concerns were raised.

Source: Otago Daily Times September 14, 2021 00:00 UTC