The retail banking industry is undergoing another major shift, and the future looks high-tech, sophisticated, and, for big banks, very urban. Photo: Shaumbé Wright/The Wall Street JournalLead Bank, a community lender in Kansas City, Mo., wanted to offer the payments app Zelle to its customers. But it had a problem. A company called Fiserv Inc., which provides much of the bank’s underlying technology, said Lead wouldn’t be able to launch Zelle until June at the earliest. Big U.S. banks rolled out the service nearly two years ago.

Source: Wall Street Journal April 11, 2019 09:22 UTC