A care provider in Slough has been found to be ‘inadequate’ by the Care Quality Commission (CQC), which said the service is ‘not safe’. The report also found that care staff ‘did not always attend at the agreed times or remain the duration of scheduled calls’. However, when the professional arrived, they were told that the care staff had already visited prior to the scheduled time. He added: “Our clients were satisfied with the services provided to limited-service users despite all the hurdles faced by staff and management in ensuring quality care. QAF (Quality Assurance Framework) to be in place with up to date auditing to ensure the quality of care.

Source: Express January 06, 2022 19:42 UTC