At its height, the game was costing the company $500,000 a month and bringing in $30,000, so Mr. Butterfield shuttered it in late 2012. Unlike some Silicon Valley companies, Slack believes humans are as important as robots. All executives, including Mr. Butterfield, are expected to field the 6,000 customer support calls and 2,800 Twitter messages that come in each week. 1 reason people leave their jobs is they feel isolated.”“We’re trying to build empathy at scale,” Mr. Butterfield said. “There are people who will die, get divorced, have children with cancer,” Mr. Butterfield said.

Source: New York Times April 16, 2017 18:56 UTC