Air Canada says an incident involving a 10-year-old Stratford, P.E.I., boy being bumped from a flight last month "should not have occurred" and has offered the family compensation. Shanna Doyle went to the Charlottetown Airport for some answers, only to be told the flight was overbooked. "We will do whatever we can in the future not to fly with Air Canada. "So, I expect that we will need to travel with Air Canada again, but certainly it wouldn't be our first choice." "Overselling also makes it possible for us to sell flexible tickets, including fully refundable tickets, which many customers desire," Air Canada added in the email.

Source: CBC News April 18, 2017 22:07 UTC