The departure of one-quarter of Shaw Communications Inc.'s workforce will be manageable — and mitigated by a technology-driven push toward customer self-service, its president said Thursday. The 3,300 who elected to take a voluntary severance package was five times more than its original estimate. "We publicly set a modest goal," Shaw president Jay Mehr said in an interview. Shaw has said it plans to make more use of online and smartphone apps to provide customer service, and provide more self-installed service. As a result of the departures, Shaw will incur a $450 million restructuring charge in the second quarter of its 2018 financial year, primarily related to severance costs.

Source: CBC News February 15, 2018 15:22 UTC