(CNN Business) Four Democratic senators are calling for federal regulators to investigate the controversial practice of "tip baiting" on grocery-delivery app Instacart following a report from CNN Business. Last month, CNN Business reported that some Instacart customers were bait-and-switching workers by offering up a large tip -- as high as $50 or more -- and then taking it away after the grocery delivery was completed. "People are facing unprecedented economic hardship because of the COVID-19 pandemic and so it is more important than ever that we protect people from unfair and deceptive practices," read the letter, a copy of which was shared in advance with CNN Business. "At a time when Instacart shoppers are most vulnerable, Instacart's service is allowing customers to deceive and shortchange shoppers." In a similar letter sent to Instacart, the senators wrote that they "welcome hearing from you about how Instacart is responding to these reports of 'tip baiting,' and what steps the company is taking to protect shoppers during this challenging time."

Source: CNN May 29, 2020 12:56 UTC