Bruce Odhiambo, a Roysambu resident, on the other hand, received a call from someone claiming to be a Safaricom Customer care staff. These are some of the tricks used by fraudsters to defraud unsuspecting customers, according to Safaricom's Head of Fraud, Patrick Kinoti. “Some customers have ended losing some substantial amount of money on the Mpesa channel or banks,” notes Kinoti. MeasuresTo curb this trend, Safaricom has put in place several measures among them a strong social engineering channel that tracks suspicious calls to customers. This is to ensure its more than 22.6 million active customers locally and over 167,000 Mpesa Agent outlets countrywide are safe.

Source: The Star June 07, 2021 20:03 UTC