In fact, even I am gone," Sachin Bansal said, according to the people present at the meeting, who declined to be identified. "It was like a reminder of the Big Billion Day glitch in 2014, when Sachin and Binny both emailed and apologized to the customers. "They have owned up to the fact that the management change was done was due to performance issues. The town hall that we conduct regularly, is one of the pillars of this culture of openness. Anybody is free to ask any question, challenge existing norms and hold the leadership accountable for business and organization metrics.

Source: Economic Times August 22, 2016 02:46 UTC