This benchmark report also provides invaluable talent insights to improve the competitiveness of incumbent industry participants as well as help potential new entrants understand the talent landscape and cost of doing business in Sri Lanka. The 2020 edition of the compensation and benefit study covers data of over 17,100 incumbents employed in a broad spectrum of IT and BPM job functions. Within the BPM sector, the study covers the common outsource service areas in Finance Operations, KPO Services, Business Process Outsourcing, Customer Service Operations and Publishing. The study is well represented with data directly shared by participant companies ranging from small to large local as well as foreign owned IT and BPM service companies in Sri Lanka. The 2020 edition specifically covers how Sri Lanka’s IT-BPM service companies coped with the COVID-19 pandemic.

Source: The Nation March 09, 2021 17:02 UTC