The letters highlight 10 products, including drinks, confectionery, cosmetics and scratchcards, listing the percentage of flights in which individual cabin crew members had not sold enough. Cabin crew were also criticised for too often failing to sell more than €50 (£45) of merchandise, indicating a fixed sales target. Ryanair’s operational manual for cabin crew states that their function is “primarily for the safety of passengers”. Members of a private Facebook group for Ryanair cabin crew, who asked not to be named for fear of reprisal, expressed their dismay at the tone of the letter. One branded the carrier a “bunch of bullies” while another described the difficulty that cabin crew face in improving their working conditions.

Source: The Guardian November 23, 2017 18:56 UTC