Photographs and documents obtained by the Guardian show how staff at Ryanair’s Barcelona base, one of its key European airports, are judged against strict sales targets and are named if they do not meet them. Cabin crew said that if they failed to hit targets they were threatened with disciplinary measures or arbitrary changes to less convenient shift patterns. But internal documents, coupled with testimony from staff, suggest sales targets are at the heart of cabin crew duties. Other documents show rankings for junior cabin crew rating their performance based on whether they met overall on-board sales targets. The person showed the Guardian a “crew assessment” form used to grade cabin crew on their performance.

Source: The Guardian December 03, 2017 16:48 UTC