"It was brutal," says Jason Harley, who worked as a Rogers sales rep at a Kitchener, Ont., call centre for two years, before quitting in the spring of 2017. But they lose points every time they cancel a customer's service. "I would do everything I could not to cancel a customer's services, even though that's what they wanted," says Harley. Lash did not address why sales reps are financially penalized if they reduce a customer's service plan. Approximately 4,500 customer service call centre employees for Rogers earn 95 per cent fixed salary, and five per cent in variable pay.

Source: CBC News October 15, 2018 00:00 UTC