Photo: NZ HeraldAccommodation booking sites Airbnb and Bachcare are in the gun for cancellation terms leaving some customers hundreds of dollars out of pocket. The sites' customers can face steep fees if they need to cancel, in some cases forfeiting the entire amount they have paid. If an accommodation provider imposes a cancellation fee, it can't just charge whatever it wants," Duffy said. In its complaint, Consumer NZ has asked the Commerce Commission to seek a court declaration that the cancellation terms are unfair. Duffy advises consumers who believe they have been charged an unfair cancellation fee to make a complaint to the Commerce Commission.

Source: Otago Daily Times November 23, 2020 19:18 UTC