Photo: Getty ImagesA Consumer NZ survey ranking the major power companies from best to worst for customer satisfaction has found Trustpower to be the worst performer. It's the worst score any of the big five power companies have earned in our past three surveys," Jon Duffy, chief executive of Consumer NZ, said. Second to Trustpower, Contact Energy was ranked among the worst performers, scoring a below-average rating of just 45 per cent happy customers. The cost of electricity was found to be a major cause of complaint among survey respondents in Consumer's latest power company satisfaction survey. Over the past year, 17 per cent said they had trouble paying their power bills," Duffy said.

Source: Otago Daily Times June 16, 2020 23:37 UTC