Retired Lt. Gen. Mark Hertling is a national security, intelligence and terrorism analyst for CNN. He served for 37 years in the Army, including three years in combat, and retired as commanding general of US Army Europe and the 7th Army. Leaders -- military or otherwise -- need character, intellect, vision, humility and will. The doctrinal definition of empathy is rather simple, describing the trait as "Identifying and understanding what others think, feel and believe." I spent 21 of my 38-year military career in command positions, and this is one trait I've repeatedly observed in the best leaders.

Source: CNN September 03, 2020 22:18 UTC