Replicant, a San- Francisco based company that works on the idea of using AI chatbots in customer service, has raised $27 million in Series A funding. The bot can talk to humans over the phone in a natural, human-like voice and completely resolve specific customer service queries. According to the company, they handle around two million customer service calls every month. Replicant will use the recently raised funds towards their go-to-market strategy and improve their voice AI, increasing its accuracy and resolving more types of customer queries. They want to partner with other businesses as their goal is to improve the quality of customer service calls everywhere.

Source: Forbes September 13, 2020 04:41 UTC