On the anniversary of 9/11, I'd like to remember some of the travel industry heroes of that awful day. One was Betty Ong, a flight attendant on American Airlines Flight 11 from Boston Logan (BOS) bound for LAX. Not long after take-off, terrorists stabbed the purser and a first-class flight attendant and locked themselves in the cockpit. Flight attendant Sandra Bradshaw called her husband and told him that she and another flight attendant were boiling pots of coffee to scald the terrorists. The hotel employees worked closely with the NY Fire Department, which used the hotel as a staging area.

Source: Forbes September 11, 2017 19:56 UTC