Record Surge in Postal Service Complaints Reported in 2025Wed 8th Apr, 2026The number of consumer complaints regarding postal services in Germany reached unprecedented levels in 2025, according to data from the Federal Network Agency. There were 55,395 formal grievances filed about postal and parcel delivery services, marking a 25% increase compared to the previous year's total of 44,406 complaints. When compared to these figures, the rate of complaints remains low, equating to about four complaints per million items delivered. Despite measures to improve service and address staffing concerns, the complaint figures have remained high in subsequent years. While the rate of complaints remains relatively low compared to the total number of deliveries, it is believed that only a fraction of dissatisfied customers formally report their issues.

Source: The Munich Eye April 08, 2026 23:01 UTC