Chris Ma and 13 of her relatives learned their WestJet flight home had been cancelled when they arrived at the San Juan airport. They had to shell out $15,550 total to book last-minute flights on other airlines and stay three extra nights in a San Juan hotel. She booked three clients on a return WestJet flight from San Juan to Toronto for Nov. 4. WestJet says it gave everyone 'ample notification' about its San Juan flight cancellations. (Darryl Dyck/Canadian Press)Thomas eventually did find alternative flights for her three clients and got a refund for the cancelled WestJet flights.

Source: CBC News November 16, 2017 09:59 UTC