The first room we were in was small and next to the ice machine, but the mattress was the awful part. It was well worn and robbed us of any sleep. We went to the desk the next morning to ask for a new mattress. The desk clerk curtly informed us that wasn't possible: “We don't keep spare mattresses,” he said. The clerk said he would change our room.

Source: Los Angeles Times February 10, 2019 10:52 UTC