The Royal Borough’s adult and social care services have made ‘good progress’ after a requires improvement rating from the Care Quality Commission (CQC) – but work still needs to be done to address loneliness in the borough, a meeting heard. The CQC assessed how effectively the local authority was meeting its responsibilities and released a report in November 2024. But, in an adult social care survey, loneliness was rated ‘red’ in a traffic light rating system for Windsor and Maidenhead, indicating it is still a cause for concern. Since then, the Royal Borough has implemented MOSAIC, a case management system that also provides a more accurate record of adult social care financial commitments, the meeting heard. Mr McDaniel added that since the inspection, he has been meeting with an improvement adviser regularly who has been scrutinising the adult and social care action plan.

Source: Express February 04, 2026 14:01 UTC