The boss of Qantas Airways has acknowledged the “anger” of thousands of customers who were sold tickets for already-canceled flights. Because not only (did) we let our customers down, we let our people down.”Last August, Australian regulators accused Qantas in a lawsuit of selling tickets for more than 8,000 flights that the airline had already canceled — affecting more than 86,000 customers. Qantas agreed last month to pay 120 million Australian dollars ($79 million) to settle the lawsuit. Of that, about 20 million Australian dollars ($13.3 million) will go to the affected customers. The remaining 100 million Australian dollars ($66.5 million) is a fine — the biggest ever for an Australian airline, according to Reuters.

Source: CNN June 04, 2024 14:52 UTC